lodbet Privacy Policy

1. Introduction

lodbet ("lodbet," "we," "us," or "our") operates the online casino and sports betting platform accessible at https://lodbet.app. We are committed to protecting the privacy and personal data of every player who registers and uses our services in the Philippines.

This Privacy Policy ("Policy") describes how lodbet collects, processes, stores, shares, and protects personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By creating a lodbet account or continuing to use the lodbet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the lodbet Platform and contact our support team to close your account.

This Policy should be read together with the lodbet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

lodbet collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we may collect include:

We do not collect sensitive personal information (as defined under the DPA) unless strictly required for identity verification or legal compliance, and only with your explicit consent.

3. How We Collect Your Data

lodbet collects personal data through the following means:

• Direct interactions: When you register a lodbet account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: As you navigate the lodbet Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. See Section 8 for more details.
• Third-party sources: We may receive data about you from payment processors (e.g., GCash, PayMaya, BPI), identity verification providers, fraud prevention services, and analytics partners — all of whom are bound by confidentiality obligations.
• Regulatory sources: In certain circumstances, we may receive data from PAGCOR or other regulatory bodies as part of our compliance obligations.

4. Purpose & Legal Basis for Processing

lodbet processes your personal data only where we have a lawful basis to do so. The primary purposes for which we process your data are:

• Account creation and management: To register your lodbet account, verify your identity and age (21+), and maintain your account in good standing.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support.
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other prohibited activities.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Marketing and promotions: To send you relevant offers, bonuses, and updates about lodbet — only where you have given your consent, and you may withdraw consent at any time.
• Platform improvement: To analyse usage patterns and improve the lodbet Platform's performance, features, and user experience.

5. Sharing & Disclosure of Data

lodbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:

• Service providers: We engage trusted third-party vendors (e.g., payment processors, KYC verification providers, cloud hosting providers, analytics platforms) who process data on our behalf under strict data processing agreements.
• Regulatory authorities: We may disclose data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities when required by law or court order.
• Business transfers: In the event of a merger, acquisition, or sale of lodbet's business assets, your data may be transferred to the successor entity, subject to the same privacy protections.
• With your consent: We may share your data with third parties where you have given explicit consent for a specific purpose.

All third parties with whom lodbet shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the purposes specified by lodbet.

6. Data Retention

lodbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in compliance with PAGCOR requirements and AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming history is retained for a minimum of three (3) years after the relevant gaming session.
• Marketing data is retained until you withdraw your consent or request deletion, whichever is earlier.
• Technical and usage data is typically retained for up to twelve (12) months from collection.

When personal data is no longer required for the purposes for which it was collected, lodbet will securely delete or anonymise it in accordance with our data disposal procedures.

7. Data Security

lodbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the lodbet Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the lodbet Platform.
• Multi-factor authentication for internal systems that process personal data.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While lodbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your lodbet login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

8. Cookies & Tracking Technologies

lodbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, game settings) to personalise your lodbet experience.
• Analytics cookies: Help us understand how players use the lodbet Platform so we can improve performance and features. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the lodbet Platform. For more information, refer to the cookie consent banner displayed on your first visit to lodbet.

9. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by lodbet:

• Right to be informed: You have the right to know what personal data lodbet collects and how it is processed.
• Right of access: You may request a copy of the personal data lodbet holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking: You may request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to damages: You have the right to seek compensation for any damages suffered as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data.
• Right to file a complaint: You may lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the lodbet Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Protection of Minors

lodbet does not knowingly collect personal data from individuals under the age of 21 years. The minimum legal age for participation in casino-style gambling in the Philippines is 21 years, and lodbet strictly enforces this requirement through mandatory age verification at registration.

If lodbet discovers that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposits in accordance with applicable law.

If you are a parent or guardian and believe that your child has registered a lodbet account, please contact our support team immediately at [email protected].

11. Third-Party Services

The lodbet Platform may integrate with third-party services for payment processing, identity verification, and analytics. These third-party services operate under their own privacy policies, and lodbet is not responsible for their data practices beyond the contractual obligations we impose on them as data processors.

lodbet's payment partners — including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank — are regulated financial institutions subject to Bangko Sentral ng Pilipinas (BSP) oversight and their own data protection obligations.

When you click on a payment method or initiate a transaction, you may be redirected to or interact with a third-party interface. lodbet recommends that you review the privacy policies of any third-party service you use in connection with your lodbet account.

12. Changes to This Policy

lodbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the lodbet Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how lodbet protects your personal data. Your continued use of the lodbet Platform following the posting of any revised Policy constitutes your acceptance of those changes.

13. Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by lodbet, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the lodbet Platform
• Response Time: Within 30 days for formal data privacy requests; under 2 hours for general support queries

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by lodbet. The NPC can be reached through their official government channels.